Brand | ARRIS |
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Series | SBV2402 |
Item model number | SBV2402 |
Item Weight | 1.76 pounds |
Product Dimensions | 1.8 x 7.1 x 7.1 inches |
Item Dimensions LxWxH | 1.8 x 7.1 x 7.1 inches |
Color | Black |
Manufacturer | CommScope |
ASIN | B07M9J3YZM |
Date First Available | April 2, 2019 |
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Ships from: Amazon Sold by: NALVI
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FREE Returns
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns. How to return the item? - Go to your orders and start the return
- Select the return method
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Ships from: Amazon Sold by: Books Galore & More LLC
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100% positive over lifetime
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ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem , Comcast Xfinity Internet & Voice , 1 Gbps Port , 2 Telephony Ports , Supports Xfinity 800 Mbps Max Internet Speed
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | ARRIS |
Internet service provider | Xfinity ONLY |
Connectivity Technology | Ethernet |
Compatible Devices | Personal Computer |
Product Dimensions | 2.4"L x 8.5"W x 10.25"H |
About this item
- Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees. For use with Xfinity Internet & Voice Service.
- Modem Technology: DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.
- Simple and Secure Set-up: Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking.
- Compatibility: The SURFboard SBV2402 is compatible with Xfinity Internet & Voice servive and is approved for cable internet speed plans up to 800 Mbps.
- xfinity voice modem cable modem 3.0 compatible internet computer networking modems approved docsis docis3.0 1 gig best for high speed with fiber optic gaming gigabit wifi 6 voice SBV 2402 internet and voice plans
Frequently bought together
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This Item ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem , Comcast Xfinity Internet & Voice , 1 Gbps Port , 2 Telephony Ports , Supports Xfinity 800 Mbps Max Internet Speed | Recommendations | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $122.99$122.99 | -10% $197.99$197.99 List: $219.99 | -49% $92.00$92.00 New Price: $179.99 | -14% $118.99$118.99 List Price: $139.00 | -31% $131.94$131.94 List: $189.99 |
Delivery | — | — | — | Get it as soon as Wednesday, Mar 27 | Get it as soon as Wednesday, Mar 27 |
Customer Ratings | |||||
Easy to install | 4.1 | 4.2 | 4.2 | 3.9 | 4.2 |
WiFi signal | 4.0 | 3.7 | 3.8 | 3.5 | 3.7 |
Tech Support | 3.7 | 3.2 | 3.4 | 3.0 | 3.3 |
Value for money | 4.0 | 3.8 | 3.8 | 3.7 | — |
Sheerness | 3.3 | 4.3 | 3.8 | — | — |
Sold By | NALVI | Amazon.com | Kanga Supply | Woot | Amazon.com |
connectivity tech | Ethernet | Ethernet | Ethernet | Ethernet | Ethernet |
ethernet ports | 1 | 2 | — | 2 | 2 |
number of ports | 3 | 2 | — | 2 | 2 |
data transfer rate | 800 megabits per second | 2500 megabits per second | — | 2500 megabits per second | 10 gigabits per second |
max downstream rate | 800 megabits per second | 2500 megabits per second | 1 gigabits per second | 2500 megabits per second | 10000 megabits per second |
max upstream rate | 262 megabits per second | 2.5 gigabits per second | 1 gigabits per second | 2500 megabits per second | 232 megabits per second |
What's in the box
Product Description
Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. The ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem is designed to bring you better connectivity, increase your network capability and provide faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and counting.
Product information
Technical Details
Additional Information
Customer Reviews |
4.2 out of 5 stars |
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Best Sellers Rank | #20,024 in Computers & Accessories (See Top 100 in Computers & Accessories) #96 in Computer Networking Modems |
Warranty & Support
Feedback
Looking for specific info?
From the brand
Stop paying for Modem fee
Listen. Watch. Play. Stream. Shop. Work. And Learn. Like Never Before.
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Trusted in home connectivity
The heart of your network starts with your Cable Modem.
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From the manufacturer
Includes telephone ports for Xfinity digital voice service.
Get faster streaming, downloading & digital voice service throughout your home and eliminate monthly modem rental fees.
ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem | Comcast Xfinity Internet & Voice
Basic Connection
Your network is comprised of several components. The most important of those is the modem. The modem is the heart of any home network, providing the connection from your ISP to the internet. You'll need to add a Wi-Fi router to share that connection.
Sold over 260 Million in home connectivity
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Own Your Modem & Save:When you purchase your modem you will save money your monthly bill by eliminating modem rental fees. Compatible with Xfinity. |
Reliable Internet:DOCSIS 3.0 is an reliable, broadly available, and affordable technology that delivers high speed internet to your home devices. |
Xfinity Internet and Voice & Connects To a Router:Connect to any Wi-Fi router or mesh system for whole-home networking. One 1-Gigabit ethernet ports support secondary IP for Home/Business (as supported by your service provider). Also, includes two telephone ports for digital voice service with Xfinity only. |
Straightforward Set-up:Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking. |
Approved For Xfinity Internet Plans
Supports service plans up to 800 Mbps. For Digital Voice subscribers, simply connect your existing home phone directly to the telephone port on the ARRIS modem.
DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.
SBV2402 | SBV3202 | T25 | SVG2482AC | |
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Customer Reviews |
4.2 out of 5 stars
4,768
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4.2 out of 5 stars
4,768
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4.1 out of 5 stars
1,664
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4.2 out of 5 stars
4,768
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Best for Xfinity Internet Speed Plans | 800 Mbps | 800 Mbps | 800 Mbps | 800 Mbps |
DOCSIS Technology | DOCSIS 3.0 | DOCSIS 3.0 | DOCSIS 3.1 | DOCSIS 3.0 |
Downstream & Upstream Channels | 24 x 8 | 32 x 8 | 32 x 8 | 24 x 8 |
Ethernet Ports | 1 (1Gb) | 1 (1 Gb) | 2 (1 Gb) | 4 (1Gb) |
High Performance Online Gaming | n/a | ✓ | ✓ | n/a |
Simultaneous HD, 4K Ultra HD & VR Streaming | n/a | ✓ | ✓ | n/a |
Multi-Networking Capability | n/a | ✓ | ✓ | n/a |
Built in Wi-Fi | no | no | no | yes (up to 1750 Mbps) |
Xfinity Internet and Voice | yes | yes | yes | yes |
USB ports | n/a | n/a | n/a | 2 |
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the performance, ease of installation, and signal strength of the modem. For example, they mention that it works well, has an excellent set of quick start instructions, and has a good signal. That said, some complain about the connectivity issues. Opinions are mixed on value, compatibility, quality, and tech support.
AI-generated from the text of customer reviews
Customers like the performance of the modem. For example, they say the installation was easy, the wifi works well, and it works perfectly with Xfinity 800 plan. Some say the configuration has worked out well, the signal levels are good, and the device gets full speeds. Some mention that the product has a lot of potential.
"...It was easy to install and works perfectly." Read more
"...The set up was a breeze & done within 10-15 mins. It works just as beautifully & smoothly as my old one did.A week & so far so good...." Read more
"...I really couldn’t be happier with my purchase, faster speeds than the supplied modem and more channels for both upload and download really make it..." Read more
"...It is disappointing that the Comcast upload speeds are so limited because the modem itself is capable of so much better...." Read more
Customers like the ease of installation of the modem. They say it comes with an excellent set of quick start instructions that can prevent you from doing what they did. The modem itself was easy to plug in and quick to hook up. The process didn't take long, and it installed flawlessly.
"...It comes with an excellent set of Quick Start instructions that can prevent you from doing what I did, which is spend over an hour frustrating..." Read more
"...It was easy to install and works perfectly." Read more
"...Installation was easy. Both modems (including voice) activated on Comcast without speaking to anyone using their Android app connected via LTE...." Read more
"...The set up was a breeze & done within 10-15 mins. It works just as beautifully & smoothly as my old one did.A week & so far so good...." Read more
Customers like the signal strength of the modem. They say it has a good signal, the range is very good, and the setup is easy. Some customers also mention that the internet connection is very nice and that there are no issues with streaming 4K to the TV.
"...But! The internet connection is very nice at my slow speed of only 60m...." Read more
"...so I can't rate on anything but 'ease of setup' (ha) and wi-fi quality, which is very good, by the way...." Read more
"...Also, the WiFi range issue was resolved. The 2G test shows a consistent 40-50 mbps. The 5G test shows a consistent 115-140 mbps...." Read more
"...connected with the wonderful Rae who tells me that the modem cannot be registered online. Provide her with the HFC MAC and ETA MAC addresses...." Read more
Customers are mixed about the value of the modem. Some mention it's the less expensive option, worth the money, and saves money on your bill every month. However, others say that it'll underperform on every level and stop working in the first year.
"...And this was the less expensive option (although looking back it might have been worth spending more to get the other choice (a Netgear model) just..." Read more
"...The fees Fios tacks on are also very high. Very annoying...." Read more
"...With the ARRIS SBV3202, I have a better modem, no more monthly modem rental fees, it pays for itself in less than a year, AND no paranoia inducing..." Read more
"Works great, not the easiest to set up. Stopped working in the first year, they did reluctantly give me a onetime replacement.,..." Read more
Customers are mixed about the compatibility of the modem. Some mention that it works well with Comcast/Xfinity, while others say that it is not compatible with Xfinitiy MoCA networks. The one drawback is that it will not support Xfinity wireless boxes.
"...flawlessly ISP saw it on their network, but their systems not compatible with devices that include phone, and really that only because my ISP tech's..." Read more
"...and have found it reliable, screaming fast, and fully compatible...." Read more
"This modem should have had the warning that it doesn't support WIFI. Instead, it lists all the great features of it, without using the word WIFI...." Read more
"...The built-in phone ports for voice service is convenient and compatible with Comcast, although I don't use them they do work...." Read more
Customers are mixed about the quality of the modem. Some mention that it has been exceptionally reliable, a very solid piece of equipment, and stable. However, others say that the first one they got was defective and would not work at all. The box came out a little damaged and had a glitch with the phone set up.
"...All in all this is a very solid piece of equipment and its good to know that it will complete the install even if you do your best to mess it up...." Read more
"...the phone they were unable to turn it on I was told it must be a defective unit, so I had them re activate my original one...." Read more
"...Iike it slid down the warehouse floor a ways, but the contents were in very good shape for a used item...." Read more
"...I couldn't surf the Net and was receiving either a page not displayed error or hitting an Xfinity block wall...." Read more
Customers are mixed about the tech support. Some mention that the support was excellent, helpful, and professional. They say the techs are very friendly and willing to help. On the other hand, others say that the Arris technical support was awful and not helpful. They also mention that this modem this model does not come with any technical support from the manufacturer, making it difficult to set up.
"...I would have given this 5 stars, but didn't because the only documentation was a quick guide. There's not even a user guide on-line...." Read more
"...for changing settings is easy and intuitive, and Arris provides excellent documentation on their website for all their modems. Highly recommended." Read more
"The modem/router works fine, but the customer service is terrible. It's not the person on the other line...." Read more
"...Had to call a tech buddy to come over and help. Tech support was impatient and hard to understand because of accent" Read more
Customers are dissatisfied with the connectivity of the modem. They mention that it keeps dropping, the speeds over WiFi was terrible, and it has issues reconnecting after a service outage. Some customers also say that the tablet works for internet but won't connect to their NVR.
"...Right in front of my eyes the router shorted out & that was that..." Read more
"...My Android tablet works for internet but won't connect to my NVR. This router is a problem..." Read more
"...really make it a better modem in all regards except for one - no wifi...." Read more
"Works great as a modem, great as a wired router, less than spectacular as a wifi router, and great as a VoIP phone jack...." Read more
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According to at least one of the tech support people I talked to, a lot of people don't actually upgrade to a VOIP compatible modem. If they have a working VOIP modem they can keep using it for phone service, while transferring their internet connection to a faster, Non-VOIP cable modem. I didn't test this, but if it's true it means that you can get a Gbps capable DOCSIS 3.1 modem / router and instead of this unit. I don't think I could have saved much money by doing this, but you might be able to. Clearly there are a lot more cable modems to choose from if you don't need them to be Xfinity VOIP capable, so I would recommend you consider this before you buy.
But if you do buy this unit with the intention of using it for VOIP with Xfinity, PLEASE, PLEASE, PLEASE DO NOT CALL XFINITY TECH SUPPORT TO HELP WITH THE INITIAL SETUP OF THIS DEVICE!
It comes with an excellent set of Quick Start instructions that can prevent you from doing what I did, which is spend over an hour frustrating Comcast Agents and Tech support people on the phone trying to get it all set up in one step. It just isn't set up to do that.
As per the Quick Start Guide, you start the setup by connecting your coaxial cable and either an Ethernet (preferred) or wireless connection to the modem from a PC, Mac, Laptop, or similar device with web access. When you boot up the modem it automatically configures itself to go online and prepare itself for activation by Comcast. Crucially this step takes 5-10 minutes and has to be completed BEFORE you can register it for your account. Trying to start with the registration on the phone resulted in a bunch of frustration as the constant reboots ordered by Comcast messed up the software that the modem was trying to run to set itself up. Then, as per the Quick Start Guide, you can go online and use the www.xfinity.com/activate web site to both register the modem to your account, and set up the SSID you and password you want to use, ideally the one you already used before the upgrade. This automatically sets up the 2.4 and 5 Ghz bands to work off the same login and to switch automatically. Only after doing this do you want to mess with the VOIP settings, which has to be done by phone. The Quick Start Instructions give you a special number (1-855-652-3446) that apparently connects you to the tiny subset of Comcast techies that know how to transfer your VOIP service to this modem.
I ignored these instructions and tried to let Comcast handle the installation over the phone. The result was over an our spent with various techs trying to intervene in the process before the modem was ready for the next step. I wasted everybody's time and effort. In the end, the modem itself had to take over and fix the installation after the tech guys had succeeded in setting up the VOIP and making it impossible for me to connect to the internet. Basically the modem had to go through it's initial setup protocol again AFTER it had been connected to my account and VOIP service. And when I finally got back online, the modem itself brought up an Arris webpage where I was prompted to complete the WiFi setup by designating a custom SSID and Password, which I SHOULD have done during the registration process had I followed the instruction.
In the final analysis it's pretty impressive that no matter how much you try to interfere with the setup process, Arris has this set up so that you will succeed under the power of it's own software.
My advice, however, is to trust the Quick Start Guide and follow the steps they suggest. Start with the automatic modem setup using a connected device, then do the Xfinity activation online, and then call the special number for the VOIP setup.
Or, if you already have an Xfinity VOIP modem, you can apparently let that handle the VOIP and use this for the Ethernet and WiFi connections. I didn't test this, but it is what I heard from Tech Support.
All in all this is a very solid piece of equipment and its good to know that it will complete the install even if you do your best to mess it up. I am getting all of the performance that is advertised now that everything is connected correctly.
The only reason I hesitated to give this product 5 stars is that
I decided to avoid the used OEM models because of all the reviews by people accused of stealing them by the cable company.
I bought two SBV3202 Used from Warehouse at less than half the price of new. Both came in the original retail box with a quickstart guide, power cord, and yellow 12 inch category 5e patch cable. One of the boxes looks Iike it slid down the warehouse floor a ways, but the contents were in very good shape for a used item.
The pandemic has forced Comcast to get their self-activation game right. Installation was easy. Both modems (including voice) activated on Comcast without speaking to anyone using their Android app connected via LTE. Just make sure you have the "primary user" name and password correct.
Both modems test out at exactly the speeds subscribed to. That's 600/15Mbps at my location and 300/6Mbps at the other. It is disappointing that the Comcast upload speeds are so limited because the modem itself is capable of so much better.
At the location where the all in one rented device was replaced, I installed 2 used ASUS model RT-N66U. One as the main router and one as a supplemental AP in the entertainment room. That entire setup, including modem. cost less than $100 and throughly puts to shame the performance of the rented Xfinity gateway. Payback period 7 months.
Just do it. Amazon prime will take care of you if it doesn't work out, but I would not hesitate to recommend this budget friendly modem if you need one. 3 weeks in. No drops. Good looking logs on both units. Docking 1 star for the enormous size.
I've had my old router for 4 years, which was the same model as this. I never had a single issue with it & absolutely loved it, until a dog I was pet sitting for decided to lift his leg & pee on it. My young dog then followed suit & pee'd on it, as well. Right in front of my eyes the router shorted out & that was that
I ordered an Amazon certified ,used, refurbished SJ model which took a week to receive (per the arrival date), then I sat on the phone for over 8 hrs. between Xfinity & Arris over a course of 5 days, only to be told it was a factory defective router.
Finally, after yet a 2nd return, I came across my old SV model refurbished. The set up was a breeze & done within 10-15 mins. It works just as beautifully & smoothly as my old one did.
A week & so far so good. I did have to reset it once, but I'm assuming it had to do with the new wifi surveillance cameras I just put in. Everything is back to normal again. I'll update if any issues arise.